Every Channel Your Audience Uses, One Platform You Control
Not everyone reads emails. Not everyone answers calls. Your critical messages can't afford to miss anyone. COMUNiQ reaches every stakeholder through their preferred channel, from physical letters to instant messaging, all executed from one unified platform with complete audit trails.
See the Platform in Action
Cyber Breach Incident Response Communication Lifecycle
Incident occurs
A breach, hack, system failure or unauthorised access event happens within the organisation’s environment. The affected systems are contained or investigated immediately and the internal response process begins.
Incident detected and confirmed
Security, IT, or external forensic teams identify what happened, confirm the scope and determine which data or individuals may have been affected.
Legal and compliance teams notified
Legal or compliance teams assess the impact and determine notification requirements.
Notifications drafted and approved
Using COMUNiQ templates, the client business drafts the message explaining what happened; legal and management approve the content.
Contacts uploaded and verified
Affected individuals’ details are imported into COMUNiQ, which automatically validates contact data.
Incident logged in COMUNiQ
The client business logs into COMUNiQ and records the breach event to start the Communication process.
Notifications sent to affected parties
COMUNiQ delivers messages through primary channels (email) and triggers alternates (SMS, print, voice) if undelivered.
Delivery and engagement tracked
COMUNiQ tracks delivery, opens, and responses in real time through its reporting dashboard.
Audit completed and data securely removed
COMUNiQ records every action for compliance and automatically purges data after the retention period.
All Channels, One Platform
Print & Direct Mail Integration
Physical mail carries authority and permanence that digital channels simply can't match. When legal notices, regulatory compliance documents, or breach notifications require physical delivery, you shouldn't have to coordinate with separate print vendors.
COMUNiQ makes print as simple as email—upload your data, proof your content, get instant pricing including postage, and trigger production without leaving the platform. Real-time proofing and complete postal tracking mean you maintain the same control and visibility over physical Communications as you do with digital ones.
Email Campaigns
Email remains the fastest way to reach large audiences with detailed information. When you need to deliver breach notifications, compliance alerts, or marketing campaigns where recipients need immediate access to documents and links, email delivers.
Send mass notifications with personalised variable data and branded templates, then watch real-time analytics for opens, clicks, bounces, and engagement. It's cost-effective scalability for any Communication strategy.
SMS Campaigns
Deliver instant mobile alerts with delivery confirmation and automated opt-out management. Perfect for time-sensitive messages that demand immediate attention.
SMS has 98% open rates and most messages are read within 3 minutes. When speed matters—security alerts, appointment reminders, verification codes, urgent incident notifications—SMS cuts through the noise.
Voice Messaging
Send automated voice notifications at scale with message delivery verification. Pre-recorded announcements, alerts, or notifications reach audiences with confirmation tracking for every call.
Voice messaging is essential for emergency notifications, elderly populations, or situations requiring verbal Communication. It adds urgency and human connection that text-based channels lack, and for some demographics, it's still the most trusted Communication method.
Why Unified Multi-Channel Matters
Eliminate vendor juggling
Stop coordinating between separate providers for email, print, SMS, and direct mail. One platform, one dashboard, one audit trail
Ensure message delivery
When one channel fails or gets ignored, others back it up. Critical messages reach their destination
Maintain compliance
Consolidated reporting and audit logs across all channels satisfy regulatory requirements without stitching together data from multiple vendors
Improved Speet to Market
Create your message once, deploy across all relevant channels simultaneously. What used to take days of coordination now takes minutes