The new reality of breach Communication.

Cyber incidents are no longer isolated events. In 2025, data breaches are part of the business landscape, and how an organisation responds can define its reputation for years to come.

Australian law is very clear. When personal information is compromised, affected individuals must be notified within a 24-hour window. That notification must be accurate, secure, and verifiable, and once the incident is resolved, all related data must be purged within 30 days.

For many businesses, this level of responsiveness and control feels almost impossible to achieve without the right systems in place.

That is where COMUNiQ makes the difference, turning legal obligations into efficient, auditable workflows through speed, personalisation, and automation.

1. Speed to Market: Every Hour Counts

The first 24 hours after a breach are critical. Regulators, stakeholders, and customers all expect transparency and swift Communication.

Traditional notification processes can take days. Manual approvals, copy edits, and data checks create bottlenecks when timing matters most.

COMUNiQ eliminates those delays by giving organisations full control from the moment an incident is identified.

Through a secure portal, teams can:

  • Create an incident record immediately.
  • Import validated contact lists within minutes.
  • Customise legally approved message templates in Word format.
  • Launch notifications across multiple channels instantly.

This end-to-end workflow transforms breach response from reactive to ready. What once took days now happens in hours, without sacrificing compliance or accuracy.

Speed is not just a feature. It is a compliance safeguard.

2. Personalisation: Making Compliance Human

In the aftermath of a breach, trust depends on how well you communicate with affected individuals.
 A single, generic message sent to thousands of people does little to rebuild that trust.

Personalisation is essential.

Using COMUNiQ, businesses can deliver tailored messages that speak directly to the person impacted — not just their email address. Each notification can include:

  • The individual’s name and relevant data points.
  • A description of the incident specific to their exposure.
  • Clear next steps or resources to protect their information.

Personalised Communication reduces confusion and shows responsibility. It transforms a legal requirement into a moment of reassurance.

With dynamic templates and variable data mapping, personalisation at scale no longer requires manual effort. It becomes part of your compliance standard.

3. Automation: Compliance Without Compromise

Automation is the foundation that supports both speed and personalisation.

A breach notification process involves multiple moving parts — incident documentation, legal review, content preparation, channel selection, and follow-up tracking.
 Doing this manually invites errors and delays.

Automation changes everything.

With COMUNiQ, once an incident is logged:

  • Notifications are prepared from pre-approved templates.
  • Multi-channel delivery begins automatically — starting with email, then escalating to SMS, print, or voice if the message remains unopened.
  • Delivery and engagement metrics update in real time.
  • A complete audit trail captures every action for compliance reporting.
  • After the 30-day retention period, data is automatically purged from the system.

This lifecycle ensures that every legal, technical, and ethical responsibility is met — consistently and verifiably.

The Legal Context: 24 Hours and 30 Days

Under Australian privacy and cyber regulations, companies that experience a data breach must notify affected individuals within 24 hours of confirming the incident.

That notification must be clear, accurate, and accessible across reasonable channels, typically email and print.
 After the breach process concludes, the data used to execute the notification must be securely deleted within 30 days.

These two timeframes define modern compliance:

  • 24 hours to act.
  • 30 days to close the loop.

COMUNiQ was built around this legal reality. The platform ensures organisations can notify quickly, monitor delivery, and automatically purge data when the process is complete.

Bringing It Together: A Platform Built for Modern Compliance

Speed, personalisation, and automation are not just efficiencies. They are the building blocks of responsible Communication.

Speed ensures your organisation meets legal deadlines.
 Personalisation ensures messages are meaningful and trusted.
 Automation ensures nothing is missed, delayed, or mishandled.

Together, they turn compliance from a reactive burden into a proactive advantage.

In an era where every second counts and every message matters, COMUNiQ provides the technology, visibility, and control businesses need to act confidently and communicate responsibly.

Ready to modernise your compliance Communication?

Experience how COMUNiQ brings speed, personalisation, and automation together in one unified platform.